IT Service Engineer

IT SERVICE ENGINEER

Location: Surrey/London - Home-Based with Travel to Customer Sites
Salary: £27 - £30,000 per annum (depending on experience)
Employment Type: Full-Time
Join Your IT Man - A Modern MSP with Real Growth, Great Culture and Varied Tech Exposure

At Your IT Man, we’re not your typical Managed Service Provider. We support a wide range of clients across industries, giving our engineers exposure to the full modern ecosystems - not small slices of tech or repetitive ticket queues.
We’re searching for an IT Service Engineer who’s passionate about technology,
great with people, and eager to grow in a supportive, fast-paced MSP environment.
You’ll work from home, visit customer sites, collaborate closely with our technical
team, and play an important role in delivering excellent service across our client
base.

Why You’ll Love Working with Us

• Home-Based with Varied Customer Work
• Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield.

Career Growth - You won't be stuck in a silo. You'll gain exposure across:

• Microsoft 365
• Azure / Entra ID
• Intune / Endpoint Management
• Windows, macOS and iOS
• Hardware deployments
• Networking fundamentals
• Get stuck into real project work

Clear progression into 2nd Line, Projects, or Technical Specialist roles.

• Certification Funding + Exam Incentive Scheme.
• We invest in your technical development through - Sponsored training, Funded Microsoft exams, Incentive scheme for passed certifications.
• Private medical insurance
• Employee Assistance Programme
• 20 days annual leave plus bank holidays
• Your birthday off, paid
• +1 additional day of holiday for every year of service after year one

Tools and Financial Security

• Modern, high-spec IT equipment
• Company mobile phone
• Pension scheme
• All software and tools provided

What You’ll Be Doing - Service Desk & Technical Support

You’ll be the first point of contact for incoming support requests and will:

• Handle queries via phone, email, and our ticketing system
• Diagnose and resolve 1st/2nd line issues efficiently
• Log and manage tickets with clear communication and updates
• Provide excellent customer service at all times
• Customer Onsite Visits

You will regularly visit customer sites to:

• Install, configure, and deploy new hardware
• Deliver face-to-face support
• Assist with project rollouts, system upgrades, or migration support
• Build strong, positive relationships with end users
• Operational and Technical Ownership

You will also:

• Receive, set up, and configure hardware to customer specifications
• Create detailed build guides and documentation
• Contribute to improving internal processes and knowledge articles
• Collaborate closely with our 2nd and 3rd Line teams
• Stay updated with modern technologies and best practices

What We’re Looking For - Essential Skills & Experience

• Experience working in a Managed Service Provider or B2B IT support environment
• Strong understanding of: Microsoft 365, Azure / Entra ID, Windows 11, macOS & iOS
• Excellent communication and customer service skills
• A proactive, problem-solving mindset
• Ability to manage multiple priorities and deadlines
• Strong organisation and documentation skills

Travel Requirements - Due to the nature of the role:

• A full, valid UK driving licence and access to your own vehicle is essential
• You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required

Desirable Skills (Not Essential)

• Intune / Endpoint Manager
• Networking basics
• Hardware deployment experience
• Prior involvement in IT projects

Ready to Join the Your IT Man Team?
If you’re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, we’d love to hear from you.
Apply now through our recruitment partner’s portal and take the next step in
your IT career with Your IT Man.

This role may suit: IT Support Specialist, IT Support Technician, IT Support
Analyst, IT Technician, Technical Support Engineer, Service Desk Engineer.